THE UNI EN ISO 9001 STANDARD
The UNI EN ISO 9001 Quality Management Systems - Requirements is the reference standard for defining the requirements of an organisation's Quality Management System (QMS). It is internationally recognised and was last updated in 2015.
ISO 9001 QUALITY IN UNIBS
According to the UNI EN ISO 9001 standard, an organisation that chooses to adopt a quality management system decides to operate according to an effective and efficient «process approach» and makes a strategic decision that implies a number of benefits:
providing products/services on a regular basis;
achieving user satisfaction;
being more aware of possible risks and opportunities and developing the appropriate means to deal with them.
The University of Brescia has voluntarily adopted the ISO 9001 system alongside the AVA system with a view to integrating the University's Quality systems.
The promotion of a quality culture is intertwined with the values and strategic directions and encourages continuous improvement according to the logic of the PDCA (Plan - Do - Check - Act) cycle, committing the University's governance to internal and external stakeholders.
THE QUALITY POLICY
The Academic Senate, with resolution no. 92 of 22 April 2024, approved the document «Quality Policy», which states that the University of Brescia has in use a Quality Management System (QMS) aimed at supporting quality and sustainable teaching, research and third mission and is committed to the implementation of the AVA and ISO 9001 Systems.
The activities related to ISO certification are centrally managed by the U.O.C. Quality, Statistics and Reporting, assisted by a team of internal auditors of the University, listed in the Annex of the Director General's Disposition, updated on 22/07/2024.
ISO 9001 CERTIFIED PROCESSES
The University of Brescia has currently certified 22 processes and regularly works on extending the quality system into further contexts.
The certified processes, broken down by area, are listed below:
Right to Study and Postgraduate Studies
PSAS-7.03 Administrative management of student collaborations
PSAS-7.04 Administrative management of cultural activities promoted by students
PSAS-7.05 Administrative management of student tutoring
PSAS-7.06 Administrative management and disbursement of regional study grants
PSAS-7.07 Externally funded degree and scholarship awards
PSAS-7.10 Management, design and provision of post-graduate guidance, internships and placement services
Student secretariat
PSAS-7.02 Planning and provision of pre-university orientation services
PSAS-7.08 Management of student careers for bachelor and master's degree courses in the areas of economics and law
PSAS-7.09 Management of student careers for bachelor and master degree courses in the engineering and agricultural area
PSAS-7.11 Management of student careers for bachelor and master degree courses in the medical area
University Library System
PSBA-7.01 Acquisition of bibliographic resources
PSBA-7.02 Provision of library services
PSBA-6.01 Management and maintenance of electronic resources University Library Service
Department of Molecular and Translational Medicine (DMMT)
PLAB-7.01 Washing and sterilisation service
PLAB-7.02 Biocontainment 3 laboratory services for the manipulation of Genetically Modified Micro-Organisms (MOGM)
PLAB-7.03 Cryogenic banking services
PLAB-7.05 Imaging platform
PLAB-7.06 Proteomics Laboratory
Department of Clinical and Experimental Sciences (DSCS)
PLAB-7.04 Reference Centre for the Preservation and Utilisation of the Bodies of the Dead at the Settorato Anatomico inscribed to "Prof. Luigi Fabrizio Rodella"
Department of Mechanical and Industrial Engineering (DIMI)
PLAB-7.07 Laboratory of Applied Acoustics
PLAB-6.01 Maintenance calibration of laboratory equipment
PMIS-01 Management of mission authorization and refund requests
The ISO 9001-certified Process Contacts, appointed by order of the Director General, are responsible for:
- mapping and keeping up-to-date their processes and procedure-related documentation
- taking charge of and following up the actions resulting from periodic internal audits (internal audits) and those of the certifying body (external audits)
- collaborating with the Quality Management System to achieve continuous improvement of their activities
The University of Brescia has been adhering to the ISO 9001 Quality Management System since 2003, the year of its first certification, and verifies its effectiveness through annual surveillance visits and triennial renewal audits of its certified processes.
Following the last successful outcome of the renewal visit by the certifying body, the General University Certificate declaring the conformity of the University of Brescia processes to the ISO 9001:2015 standard has been renewed with expiry date 27/06/2027.
ISO 9001 TRAINING COURSE
The Quality Management System, in collaboration with the Training Office, has published on the Moodle platform the training course, open to all University staff, called «ISO 9001 Course - General Concepts» and developed in 4 lessons:
Module 1 - Plan: Context, Leadership and Planning
Module 2 - Plan: Support
Module 3 - Do: Operational Activities
Module 4 - Check & Act: Performance Evaluation and Improvement
Quality Management System