All the FAQs of the category Online help desk
All the FAQs of the category Online help desk
Online help desk: I’m a student at UNIBS, how do I activate a video call?


  • Use your university credentials  [email protected]
  • Choose the office you want to book an appointment with
  • Select BOOK for the service you need
  • Choose the most suitable day and time from those available
  • In the description, enter your name and surname, student number and reason for the appointment (obligatory)

Once the booking is made, you will receive a confirmation email, and the appointment will be entered on the Google calendar.

You will also find the link and instructions for accessing the online help Desk in the confirmation email.

If you wish to cancel, go to the appointment on the Google calendar and cancel it, or open the appointment confirmation email and click the NO button.


If you have already downloaded Teams on your Pc/telephone, and you have logged in with your UNIBS credentials, go straight to point 3

  • Log in to using your university credentials [email protected];
  • If you are having trouble logging in, go to, log in as a student then change the password. 
    If you are having password problems with Teams, GO TO and change the password if the password was set more than 3 months ago.
  • Once you have logged into, download the Microsoft Teams app and instal it on your computer.
    If you can, it is also useful to instal Teams on your smartphone.

Video guide to downloading and installing Teams for students and staff at


  • On the day of the appointment, log into Teams by clicking on the link in the booking confirmation mail and ask to take part.
    The member of staff will ONLY accept your request if you have booked first.

  • Once in the online desk, wait for the staff member to call.
Last updated on: 20/05/2022